Blog
Straight talk on learning and technology.
Thoughts on instructional design, software implementation and what actually makes people adopt new technology. No waffle.
10 posts
How to measure whether training actually worked
Training completion rates are easy to measure and nearly meaningless. Here is how to measure whether training actually changed anything - and why most organisations do not bother.
12 May 2026
Read →How to get users to actually adopt new software
Companies spend months selecting software, significant budget on licences, and run training sessions. A year later half the team is still using the old system. This is not a technology problem - it has human solutions.
5 May 2026
Read →Treat onboarding as a product, not an afterthought
Most companies have a product team that measures everything and iterates constantly. Those same companies often have an onboarding process that was written four years ago and has not been touched since. That gap is more expensive than most people realise.
29 April 2026
Read →What makes a great implementation consultant
The technical part of implementation consulting is actually the easy part. What separates a good implementation consultant from a great one is not deeper product knowledge - it is everything else.
29 April 2026
Read →When training is not the answer
Not every problem is a training problem. Before you build a course, run a workshop or hire a trainer, it is worth asking a more fundamental question - is training actually what is needed here?
28 April 2026
Read →The hidden cost of bad software onboarding
Bad onboarding is expensive. The problem is that most of the cost is invisible - it does not show up on a single invoice. Here is where the real cost actually lives and what you can do about it.
24 April 2026
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