Garrett Stack

Self-directed

Apr 2024 - Present

Ireland

Independent Professional Development

• →Currently completing a Postgraduate Certificate in Digital Technologies (Digital Transformation, AI for Business) - a European-accredited programme delivered in partnership with leading EU universities.
• →Completed 15+ professional certifications across instructional design, technical writing, project management, data analytics and UX design.
• →Deepened specialist expertise in DocuSign CLM and eSignature through a suite of advanced certification programmes.
• →Designed and developed two full-stack web applications, maintaining hands-on technical engagement alongside professional development.

DocuSign

Jan 2020 - Apr 2024

Dublin, Ireland

Principal Technical Product Trainer

• →Led global enablement for advanced product audiences - specialising in Contract Lifecycle Management, Salesforce integration, and the DocuSign eSignature Apex Toolkit.
• →Architected and launched the DocuSign Certification Program, defining learning objectives, assessment criteria and curriculum structure.
• →Partnered with Professional Services as Training Project Manager to design customised training solutions for each new enterprise customer implementation.
• →Mentored and coached global trainers in advanced delivery techniques, product depth and instructional design strategy.
• →Delivered high-impact live sessions, workshops and certification prep programmes driving product adoption across implementation partners and enterprise administrators.

Amdocs

Jun 2017 - Jan 2020

Dublin, Ireland

Product Learning Specialist

• →Evaluated, implemented and administered an LMS to deliver scalable, data-driven learning experiences for internal teams and six US enterprise telecom clients including T-Mobile and Comcast.
• →Designed blended learning programmes spanning on-demand eLearning, live remote sessions and in-person training.
• →Partnered with project managers and customer success teams to align training with new customer implementations and product rollouts.
• →Leveraged LMS analytics and learner feedback to continuously improve engagement, retention and training impact.

Eden Training

Sep 2016 - Mar 2017

Dublin, Ireland

Software Development Trainer

• →Developed and delivered a comprehensive instructor-led Java programming course from introductory principles to advanced application development.
• →Built curriculum aligned with the Oracle Java Associate Certification, enabling students to achieve professional certification.
• →Integrated Agile and Scrum methodologies into the classroom, teaching industry-standard collaborative workflows.

VMware

Nov 2013 - Sep 2016

Cork, Ireland

Technical Support Engineer

• →Supported North American enterprise customers with expert troubleshooting across VMware vSphere, ESXi, vRealize Automation and vRealize Orchestrator.
• →Used Bash and JavaScript scripting to diagnose root causes and deliver permanent technical resolutions.
• →Collaborated with engineering and product teams to resolve complex cases and improve product reliability.